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Sports Member

How on earth do i get a response to a complaint?

I have placed an order, and received only half of the order, although have been charged the full amount.

I have tried phoning .... no answer

i have tried email ... no response

i have tried twitter .... no response.

 

I have phoned numerous times, but just get an anser phone.

 

Please how the hell do I get my money back for the item you have charged me and not sent to me.

 

Amateur Player

Re: How on earth do i get a response to a complaint?

Hello jibt,

How was your order placed and delivered? I can e-mail the online team and see if they will get back to me for you. At the moment they are over run with phone calls so even us staff can't get hold of them via phone.
B'Twin Product Expert, Decathlon Tamworth
Sports Member

Re: How on earth do i get a response to a complaint?

order was placed online and delivered by royal mail on saturday but 1 item (£64.99) was missing. Order number was DCUK2763757, Item reference 2113613
Sports Member

Re: How on earth do i get a response to a complaint?

Dear Janet,

 

Thank you for contacting us.

 

We are really sorry to hear the  Aerofit Cycling Bib Tights were missing in your order.

 

We can confirm we have processed a refund for the total amount of £64.99. Please note it may take up to 7 business days to be visible depending on your bank.

 

Thanks for your patience and please accept our apologies to any inconvenience caused.

 

Have a good day! 

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