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Sports Member

Return or refund - one year return policy

Bought a Triban 540 Flat Bar Road Bike - Tiagra M in december 2016 - few problems with delivery date but got there in the end. Bikes very good but size guide is optimistic and frame is border line bigger than ideal. Dont want to take unreasonable advantage of one year return policy - any way to swap to smaller frame amicably? Local branch is Farnborough uk.

Sports Member

Re: Return or refund - one year return policy

Bump - anyone at headoffice or at a branch prepared to offer an opinion?

Sports Member

Re: Return or refund - one year return policy

What ever you do do not try and return it unless youy get a refund from the store - I am currently going through the court process to reclaim a bike that was returned under the 365 "guarantee" as they took the bike and have not made a refund.


Occasional Contributor

Re: Return or refund - one year return policy

hi @Fredbike,

 

You can return the bike to any Decathlon store for a full refund or swap it for the correct size.

 

As @pinkbike has mentioned it is much easier in store than return it to the online team.

 

Just remember your proof of purchase.

 

Hope this helps.

Craig
Workshop Technician
Decathlon Coventry
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