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Sports Member

Warranty

My son purchased a rockrider possibly 520 unsure of model.. has got through 2 chains one within a week of putting it on. Been told faulty cassette/bottom bracket. Is this covered under warranty as he has only had the bike since August 2017
Occasional Contributor

Re: Warranty

Hi @Gillott1982

 

Sorry for the delay in responding.

 

Unfortunately we would need the bike in store to make any kind of diagnosis.  That being said, it is unusual for a chain to break so quickly and should be looked into by your local store.

 

Hope this helps.

Craig
Workshop Technician
Decathlon Coventry
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