Hi I placed an order on 18/06/16 having seen the online adverts for next day store delivery. I waited a week after not being contacted and went to the store...not there I have since checked on line and it says commited to deliver by 25/06/16 it is now 30/06/16 and I have no idea when these items will be delivered. I have called the "customer loyalty line" but they are apparently too busy to take my call.
There didn't seem to be any problems when you took my money 12 days ago. I have been recomending Decathlon to friends as I belive the quality and cost represent good value for money, but right now I feel that the customer service is appaling and will be passing that on also.
Thank you for contacting us and for your feedback!
We are sorry to hear about what have happened with your recent purchase online and about delayed delivery. Could you please provide us your order number and we will contact you with an update and solution?
Thank you very much and have a lovely day!
No, I've heard nothing....not even a sorry. If they would bother to contact me I'm sure we could sort it out, I'm sure there can't be a problem with every item I ordered, the lack of communication is so frustrating.