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computer can't dectect scanner

Hi,

 

I'm trying to open my scanner, I'm on windows xp. The scanner is Packard Bell diamond 1200 plus and it's worked fine up to now. I've tried un-installing it, re-installing it, tried a system restore which wouldn't work. I've looked in device manager and it says the scanner is working. The usb is ok and the scanner is on. When I Click on scanner and camera wizard I get a different box that says reading picture then another box comes up with "the computer cannot detect the scanner or camera. Make sure device is turned on and properly connected to computer". I'm in the middle of producing an annual report and really need my scanner. Don't know what else to try. Can someone please advise?

 

Please help.

 

I didn't find the right solution from the Internet.

 

References:-

https://cnet.co/2Is8Bq7
Creative digital advertising studio

 

Thanks

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