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Domyos e-connect app

I have just purchased the Domyos E-Shape booster treadmill. I have downloaded the Domyos e-connect app.

However, the app when I open it just waits with the message 'loading data' and does not progress beyond this point. The treadmill does not connect to the bluetooth device running the app (or to any bluetooth device ipad, iphone or android) Basically the app does not seem to work for me at all, has anyone else had this issue? 

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